Contact Us
Talk to us
There is a person at the other end of this. Not a ticketing queue, not a bot — someone who knows the catalogue and will give you a straight answer.
support@totesly.com
We reply within one business day, usually much sooner. Monday to Friday, 9am–6pm US Eastern.
What to include
If your message is about an existing order, please include your order number — it is in your confirmation email and begins with a hash. For a damaged or incorrect item, attach a photograph and we can resolve it in a single exchange rather than three.
Choosing a fragrance
This is genuinely one of the more enjoyable parts of the job. Tell us what you currently wear and like, what you did not get on with and why, and roughly what you want from a new bottle — occasion, season, how much presence you want it to have. We will suggest two or three real options and we will tell you honestly when we think something will not suit you.
Wholesale and bulk orders
For trade, wholesale or corporate gifting enquiries, email support@totesly.com with the subject line Wholesale and details of what you are looking for.
Before you write
Many questions are answered faster on our other pages — FAQ, Shipping & Delivery, Returns & Exchanges, Authenticity Guarantee and Track Your Order. If your answer is not there, use the form below.