Frequently Asked Questions

Authenticity

Are your fragrances genuine?
Yes. Every fragrance we sell is authentic, sourced through authorised US distributors and established wholesale channels, and ships sealed in its original manufacturer packaging with batch codes intact. Full detail is on our Authenticity Guarantee page.

Why are your prices lower than a department store?
Because we do not run retail counters, pay for prestige floor space, or fund the advertising campaigns priced into a bottle at a luxury retailer. The bottle is identical; the overhead behind it is not.

Do you sell testers or decants?
No. We sell standard sealed retail units. If a specific item is ever a tester or a non-standard unit, that is stated plainly on its product page.

Can I verify the batch code myself?
Yes, and we encourage it. We never remove or obscure batch codes. You can check the code printed on your bottle against any public batch-code database.

Shipping

Is shipping really free?
Within the United States, yes — on every order, with no minimum spend and no code required. International orders are charged live shipping rates, shown in full at checkout before you pay.

Do you ship internationally?
Yes, worldwide. Rates are calculated at checkout based on your destination and order weight.

Will I pay customs or import duty?
On international orders, possibly. Any duties or import taxes are set by your own country's customs authority, are payable by you, and are not included in what you pay us. We cannot calculate or pre-pay them.

How quickly do orders ship?
Within 1–2 business days. You will get tracking by email at dispatch.

Why does fragrance take longer to arrive than other items?
Perfume is classed as a limited-quantity hazardous good because of its alcohol content, so it must travel by ground or approved surface services rather than standard air freight. It is a regulatory constraint, not a delay on our end.

Returns

What is your return window?
30 days from delivery, on unopened items with the factory seal intact.

Can I return a fragrance I have sprayed?
Unfortunately not. Once a seal is broken, a personal-care product cannot lawfully be resold. This applies across the industry.

What if my order arrives damaged or incorrect?
Email support@totesly.com with a photograph and your order number. We cover return shipping and refund or replace in full, with no restocking fee.

Choosing a fragrance

I cannot smell it before buying. How do I choose?
Read our Fragrance Guide, which explains concentrations, families and longevity in plain terms. Or email us describing a scent you already wear and like — we will suggest two or three genuinely comparable options and tell you honestly if we think something will not suit you.

What is the difference between EDT, EDP and Parfum?
Concentration of fragrance oil. Eau de Toilette is lightest and closest to the skin, Eau de Parfum sits in the middle and is the most common, and Parfum or Extrait is the most concentrated and longest-lasting. Higher concentration is not automatically better — it is a different intensity, and some compositions are designed specifically for the lighter form.

Orders and payment

Can I change or cancel my order?
If it has not yet shipped, yes — email us immediately and we will do our best. Once dispatched, it must go through the returns process.

What payment methods do you accept?
All major credit and debit cards, plus the accelerated wallets shown at checkout. Payment is processed by Shopify Payments; we never see or store your card details.

Is my payment secure?
Yes. The entire site runs over encrypted HTTPS and checkout is PCI-DSS compliant.

Still need help?

Email support@totesly.com. A person will reply, usually within one business day.