Track Your Order

Using your tracking link

The moment your parcel is handed to the carrier, we email you a tracking number and a direct link. Search your inbox for a message from Totesly with the subject line beginning Your order is on its way. Please check your spam or promotions folder before assuming it did not arrive.

Checking through your account

If you created an account at checkout, sign in and open your order history — tracking sits against each order and updates automatically.

What the timings mean

Order placed — we have received your order and payment has been authorised.
Processing — your order is being picked and inspected. This takes 1–2 business days.
Shipped — the parcel is with the carrier and tracking is live.
In transit — moving through the carrier network. US orders normally arrive in 3–7 business days, international in 7–21.

Tracking has not updated in several days

This is common and usually not a problem. Carriers often scan a parcel at origin and then not again until it reaches a regional hub, and international parcels routinely go quiet while clearing customs. If there has been no movement for more than five business days, email support@totesly.com with your order number and we will open an investigation with the carrier on your behalf.

Marked delivered but nothing arrived

Before contacting us, please check around your property, with neighbours, and in any building mail room — carriers sometimes scan as delivered slightly early or leave parcels in a safe place. If it still has not appeared after 24 hours, write to us. If a parcel is confirmed lost, we replace or refund it in full.

International orders held in customs

Your parcel may be held while your country's customs authority assesses duty. This is outside our control and outside the carrier's. If duty is owed, the carrier will normally contact you directly to arrange payment before releasing the parcel — respond promptly, as unclaimed parcels are eventually returned to sender.

Need a hand?

Email support@totesly.com with your order number and we will look into it personally.