Shipping Policy
Shipping Policy
Last updated: 16 August 2026
1. Where we ship
Totesly ships throughout the United States and internationally to most countries. Certain destinations may be unavailable for fragrance due to carrier restrictions on alcohol-containing goods; where this applies the restriction is shown at checkout.
2. Shipping rates
United States: standard shipping is free on all orders. No minimum order value, no threshold, no discount code required.
International: shipping is charged. Rates are calculated live at checkout based on delivery destination and the weight and value of the order, and are displayed in full before payment is taken. No additional shipping charges are applied after checkout.
3. Processing time
Orders are processed, inspected and dispatched within 1–2 business days of payment being received. Orders placed on weekends or United States public holidays begin processing the next business day.
4. Estimated transit times
- United States (contiguous 48): 3–7 business days
- Alaska, Hawaii, US territories: 5–10 business days
- International: 7–21 business days
Transit times are carrier estimates and are not guaranteed. They exclude the processing period above and may be extended by customs clearance, weather, carrier disruption or peak seasonal volume.
5. Restrictions on fragrance shipments
Perfume and cologne are classified as limited-quantity dangerous goods under IATA and US DOT regulations owing to their alcohol content. Fragrance must therefore travel by ground within the United States and by approved surface or restricted-air services internationally. Expedited air services are not available for fragrance. Non-alcohol products such as skincare are unaffected.
6. Customs duties, import taxes and fees
For international orders, any customs duties, import taxes, VAT, brokerage or handling fees levied by the destination country are the sole responsibility of the recipient and are not included in the amounts charged by Totesly. These charges are set by the destination country's customs authority; we cannot calculate, control, pre-pay or refund them. Please check your country's import rules before ordering.
Where a parcel is refused at customs or abandoned by the recipient, any resulting return is treated as an undeliverable parcel under our Refund Policy.
7. Tracking
All orders ship with tracking. A tracking number and carrier link are emailed at dispatch. Please check spam and promotions folders if the email does not appear.
8. Delivery addresses
It is your responsibility to provide a complete and accurate delivery address. We can amend an address prior to dispatch if notified promptly but cannot redirect a parcel once shipped. Parcels returned as undeliverable due to an address error are refunded less the actual outbound shipping cost. We do not ship to freight-forwarding addresses for fragrance products, as these are frequently rejected by carriers for dangerous-goods reasons.
9. Lost, delayed or damaged parcels
If tracking has not updated for more than five business days, contact us and we will open a carrier investigation. If a parcel is confirmed lost in transit we will replace or refund in full. If a parcel arrives visibly damaged, photograph the outer packaging before unpacking and contact us within 7 days of delivery.
10. Risk of loss
Risk of loss passes to you on delivery to the address specified in your order. Where a carrier records a parcel as delivered and it cannot subsequently be located, we will assist in investigating with the carrier but cannot guarantee a replacement where theft after delivery is established.