Shipping & Delivery

Shipping & Delivery

United States — free shipping on every order

Standard shipping is free on all orders delivered within the United States. There is no minimum spend, no threshold to reach and no discount code required. It is simply included.

International shipping

We ship worldwide. International shipping is not free — rates are calculated live at checkout based on your delivery address and the weight and value of your order. You will see the exact shipping cost, in full, before you are asked to pay. Nothing is added afterwards.

Customs, duties and import taxes

For international orders, any customs duties, import taxes or handling fees charged by your country are the responsibility of the recipient and are not included in the price you pay us. These are levied by your own customs authority, not by Totesly, and we have no way to calculate or pre-pay them on your behalf. Please check your local import rules before ordering if you are unsure.

Order processing

Orders are picked, inspected and dispatched within 1–2 business days. Orders placed on a weekend or a US public holiday begin processing the next business day. You will receive a tracking number by email the moment your parcel is handed to the carrier.

Fragrance and air freight

Perfume is classified as a limited-quantity hazardous good because of its alcohol content. This means fragrance orders must travel by ground within the US and by approved surface or restricted-air services internationally. It is why fragrance sometimes takes a little longer than a book — and why we cannot offer overnight air on scented products. Skincare and non-alcohol items are not affected.

Tracking your parcel

Every order ships with tracking. Your confirmation email contains the carrier and tracking number. If tracking has not updated for more than five business days, write to support@totesly.com and we will chase the carrier on your behalf.

Incorrect addresses

Please check your delivery address carefully at checkout. We can amend an address before dispatch — email us immediately. Once a parcel has shipped, we cannot redirect it, and parcels returned to us as undeliverable due to an incorrect address will be refunded less the actual outbound shipping cost.

Lost or damaged parcels

If your parcel arrives damaged, photograph the outer box and the contents before unpacking further and send the images to support@totesly.com. If a parcel is confirmed lost in transit, we will replace or refund it in full.